Use a cotton swab and rubbing alcohol to clean any debris out the card swiper.Used compressed air to blow any debris out the card swiper.Purchase a card reader cleaner from an office supply store or online.There are a few options for cleaning your USB card swiper: If this is the case, we recommend cleaning the swiper head. If the answer to either of these questions is “NO”, your swiper is not reading the data correctly, and this will result in errors. There should be a semicolon in the middle of the data.Does the formatting look like the example above?.The text editor should display the card’s information, formatted similar to this: Be sure your USB card swiper is connected and powered on.The easiest way to be sure that your reader is set to KEM is to swipe a card into Notepad or a similar text editing program (depending on your operating system, this may be Notepad in Windows or TextEdit on Mac). IClassPro requires that your USB card swiper is set to Keyboard Emulation Mode (KEM) in order to use the “Credit Card - Swipe/Insert/Tap” payment option.

Check to be sure the Swiper is in Keyboard Emulation Mode (KEM) If you see a red light on your swiper when you plug it in, try plugging it into a different USB port. If you plug it into a bad USB port, it may not be getting enough power to function. Most card swipers get their power via the same USB connection that transmits the data. If the light is red, this means the device is not getting power. Check to be sure the Swiper is Getting PowerĬheck the light on your USB swiper when you plug it into your USB port. If none of these seem to help, you may need to contact the manufacturer. If you have been using the same USB card swiper and you begin experiencing trouble with your device, try the troubleshooting steps below.

Troubleshooting tips for existing USB card swipers When swiped into the designated card swipe fields in iClassPro, the raw card data will be securely transmitted through a special form to your gateway, which will handle encryption and security from there. If this is a new device, the card swiper must have the option to swipe in raw card data without using encryption (brands such as MagTek refer to this as Security Level 2). Troubleshooting tips for new USB card swipers

Check to see if Autocomplete/Autofill is Enabled.

Check to be sure the Swiper is in Keyboard Emulation Mode (KEM).

Check to be sure the Swiper is Getting Power.

Troubleshooting tips for existing USB card swipers.

Troubleshooting tips for new USB card swipers.

Learn how to troubleshoot issues where your USB card swiper may not be working correctly, and what steps you may be able to take to resolve them.

E3 card reader service mode files